Help Center

You can find your doubts here!

Help Center

Frequently Asked Questions

Shipping

  1. Do you ship worldwide?Yes, we ship worldwide and free shipping if your order amount is more than $59 USD.
  2. Where do you ship goods from?Normally we ship the goods from China. meanwhile, we have also warehouse in other countries. It depends on the situation of the warehouse.3. What is the shipping cost?We offer free shipping if your order amount is more than $59 USD.4. What is the shipping time ?The time frame for order delivery is divided into two parts:
  • Processing time: Order verification, quality check and packaging. All orders are sent to the warehouse for dispatch within 24 hours after the order is placed. The warehouse and Express process the orders, which takes an additional 2-3 days. 
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.US orders are shipped by e-Packet, which usually take between 7 and 14 business days to arrive at their destination but can take longer from time to time. besides, UPS, DHL, FeDex etc are also available.
  1. How do I track my package?You can track your parcel via the Confirmation Email.  Also, you can click “Track my Order” link on our website.

Orders & Payments

1.What payment terms you can accept? 

We can accept Paypal, Visa, Mastercard.

 

  1. My payment was declined, why?

If your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases) etc. In any event by calling your issuing bank they can tell you why the card is declining.

Solutions: Try a different credit card or try using PayPal as your checkout method.

 

3.How do I cancel my order?

Only unshipped orders may be cancelled. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if card is charged.

 

  1. Is my information is securing using this site?

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

 

5.What if my address is wrong?

If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order.


6.Do you have guarantee for the products?

YES, Of Course! We provide 5-10 years quality guarantee for all the products in our store.


7.Do you have wholesale price or any discounts?

Yes, if you purchase big quantity, then we can give you the wholesale price, and if you need more discounts, you can contact our online service persons to get more details.

Returns and Refunds

1.What items are returnable?

  • Within 14 days of order date
  • In original condition: resell-able
  • Unused or undamaged
  • In the original packaging

 

2.How do I return a product?

Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.

 

  1. What is your refund policy?

Our complete return policy is located at the RETURNS link at the bottom of the site.

 

4.How will you refund me ?

You can find our refund policy by the link The refund will go back onto the same card you used to place the order with us, Please allow 3-5 days for the funds to show in your account.